How to give feedback

Someone has asked you to review a website or app and leave feedback with DevPin. It takes about a minute to learn, and you do not need an account or a password.

Leaving a piece of feedback

1. 1Find the Feedback button. Open the link you were sent. A small Feedback button sits in the corner of the page, on every screen. On the very first use it asks for your email so the team knows who left which note. If the site is only open to invited reviewers, we also email you a 6-digit code to type in, which proves the address is yours. You will not need a password or an account, and it remembers you on that device.
2. 2Click the thing that is wrong. Press Feedback, then click directly on the part of the page you mean, the crooked button, the wrong price, the typo. Pointing at it is better than describing where it is.
3. 3Draw on the picture. A picture of the page appears automatically. Circle, box, or arrow the problem so there is no doubt what you mean. This is optional but it saves a lot of back and forth.
4. 4Say what is wrong, and send. Write it however you would say it out loud. "This should be bold", "wrong logo", "does not work on my phone" are all perfectly good. Press Save and it goes straight to the team.

More you can do

• Show what happens. On a computer you can press Record screen before you save, and show it in up to 30 seconds: "I click here, then this happens". Your browser asks which tab to share. There is no sound.
• See what others already reported. If the team has turned this on, a small list button sits next to Feedback, and numbered pins mark the problems already reported on the page you are looking at, with how far along each one is. Turn the pins off and on from the list.
• Me too. If someone already reported your problem, press Me too on their note instead of writing a new one. You can add a short note, for example "same on my phone". You will be asked to check the fix as well.
• My reports. On a site that confirms your email with a code, the list button also has My reports: everything you reported on this site, with where each one is (open, in progress, fixed, resolved).

What happens next

Your note goes straight to the people building the site, along with a picture of exactly what you were looking at. You do not need to chase anyone or write a summary email.

When they (or the AI tool they work with) think they have fixed it, you will get an email asking you to check. If you pressed Me too on someone else's note, you get one as well. The email shows the picture from your report next to a picture of the fixed page when the team added one, and a link to the page to look at. Choose:

• Looks fixed, that closes it. Nothing else to do.
• Still broken, it goes straight back to them, with whatever note you add. You are not being difficult; this is exactly how it is meant to work.

Each button opens a page where you confirm with one more click, so nothing is decided just by opening the email. If you have My reports, you can also answer there: a fixed report shows your screenshot, the team's picture of the fix when they add one, and the same two buttons.

You are the one who decides when something is done. The team cannot close it on your behalf.

If they ask you a question

Sometimes the team needs a detail, most often "which browser or phone were you using?". They can reply to your note, and you will get an email with a link where you can read and answer. Everything stays attached to the original report, so nothing gets lost in a long email chain.

Some things worth knowing

• Write one note per problem. Five small notes are far more useful than one long list, because each can be fixed and closed on its own.
• It works on your phone. Tap to place a note and draw with your finger, exactly as on a computer.
• You cannot break anything. Leaving feedback does not change the site.
• Who sees your notes. The team always does. Other reviewers see your note on the page only if the team has turned that on, and they never see your email address.
• Say it plainly. You do not need technical words. "It looks squashed" is genuinely useful.
• Do not put passwords or card numbers in a note. The picture captures whatever is on screen, so avoid pages showing private details.

Questions

Do I need to sign up? No. Enter your email once so your notes are attributed to you. On an invite-only site you also type the 6-digit code we email you, once per device.

Why does it want my email? So the team knows who reported what, and so they can tell you when it is fixed. It is not used for marketing, and every email we send has an unsubscribe link.

I do not see the Feedback button. Make sure you are on the exact link you were sent, and refresh the page. If it is still missing, tell whoever invited you, the button only appears for people they have added.

Can I see my earlier notes? Yes, under My reports in the list next to the Feedback button, on sites that confirm your email with a code. Every email you receive also links back to the specific note it is about.

Can I stop the emails? Yes. Every email has an unsubscribe link at the bottom. You can still see where your reports are under My reports.

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